Patrol Security Operations Manager

4 weeks ago


London, Greater London, United Kingdom CV-Library Full time
Job Description

We are seeking a skilled Security Supervisor to lead our team of security wardens. As a key member of our security team, you will be responsible for overseeing the day-to-day activities of the wardens and ensuring the smooth operation of security protocols.

Key Responsibilities:
  1. Schedule and coordinate staff rotas to ensure adequate coverage.
  2. Develop and implement work plans, allocating tasks and monitoring progress.
  3. Manage work schedules, setting deadlines and ensuring timely completion of tasks.
  4. Provide guidance and support to wardens on management issues that arise during shifts.
  5. Conduct regular reviews of the Daily Occurrence Book, taking follow-up actions as necessary.
  6. Supervise handovers to the next shift, ensuring continuity of service.
  7. Attend weekly manager meetings, following up on actions and providing updates.
  8. Brief teams on new initiatives, changes, and relevant news, promoting a culture of open communication.
  9. Support the development of wardens, recruiting, training, and mentoring them to reach their full potential.
  10. Ensure quality standards are upheld, promoting a culture of excellence within the team.
  11. Maintain accurate records at the Gatehouse, including key watcher admin and key audits.
  12. Demonstrate expertise in surveillance systems, alarms, and access control systems, ensuring the safety and security of our clients and staff.
  13. Handle CCTV subject access requests, reviewing playback in accordance with GDPR and Data Protection Legislation.
  14. Undertake daily gate takings, ensuring accurate processing and banking of monies, tickets, and credit card transactions.
  15. Train and mentor new personnel, ensuring they are equipped to perform their duties effectively.
  16. Collaborate with other departments to address security concerns and implement necessary measures, promoting a culture of cooperation and teamwork.
Requirements:
  1. SIA Licence.
  2. Ability to lead by example, inspiring and line managing others.
  3. Discretion and diligence in maintaining confidentiality.
  4. Strong knowledge of security protocols, procedures, and emergency response techniques.
  5. Solution-focused approach to problems encountered.
  6. Excellent observation, critical thinking, and problem-solving skills.
  7. Able to remain calm and make quick decisions during high-stress situations.
  8. Excellent communication and interpersonal skills to interact with team members and stakeholders.
  9. Proficient in operating surveillance systems, alarms, and access control systems.
  10. Confident handling of phone, email, and face-to-face customer enquiries.
Benefits:
  1. An excellent free lunch.
  2. Free uniform (laundered).
  3. Private Medical Insurance.
  4. A non-contributory 10% Stakeholder Pension Scheme.
  5. Interest-free Season Ticket/Bicycle loan.
  6. Enhanced Maternity and Paternity and Shared Parental Leave.
  7. Great annual training and continual development support.
  8. Bicycle stands and shower facilities.
  9. Death in Service benefit; 6 x your annual salary.
  10. Free Eye tests and free chiropody.
  11. Access to a confidential Employment Assistance Programme.
  12. Team building days.
  13. Plenty of social events, such as staff parties, quiz nights etc.
  14. Employment Membership shopping discounts.

Salary: £35,090.48 per annum.



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