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Lift Service Engineer

2 months ago

Northampton, Northamptonshire, United Kingdom James Grace Full time
Job Title: Customer Service

We are seeking a skilled and dedicated Lift Service Engineer to join our team at James Grace in the Midlands. As a key member of our London and South division, you will be responsible for delivering exceptional service and maintenance to our clients' elevators across the region.

Key Responsibilities:
  1. Provide timely and efficient service and maintenance to customer lifts, ensuring optimal performance and safety.
  2. Repair or replace lift components as needed, utilizing your technical expertise and knowledge of industry standards.
  3. Respond promptly to mechanical failures and breakdowns, minimizing downtime and ensuring customer satisfaction.
  4. Conduct regular safety checks and risk assessments to identify potential hazards and implement corrective actions.
  5. Plan and manage your workload effectively, prioritizing tasks and allocating resources to meet deadlines.
  6. Maintain a well-stocked van and order supplies through our established supply chain, ensuring seamless operations.
  7. Recommend necessary parts and equipment to ensure lift compliance, adhering to industry regulations and company standards.
  8. Participate in out-of-hours work on a pro rata basis, demonstrating flexibility and commitment to our clients' needs.
Requirements:
  1. NVQ3 in Lift Engineering or equivalent qualifications, demonstrating a strong foundation in lift technology and maintenance.
  2. Full UK Driving License with the ability to travel, ensuring flexibility and mobility in your role.
  3. Strong verbal and written communication skills, enabling effective collaboration with colleagues and clients.
  4. Initiative and ability to collaborate effectively with others, fostering a positive and productive team environment.
  5. Positive attitude and openness to change, embracing new challenges and opportunities for growth.
  6. Excellent organizational skills, prioritizing tasks and managing time effectively to meet deadlines.
  7. Exceptional customer-care abilities, delivering high-quality service and ensuring customer satisfaction.
  8. Ability to self-assess and take ownership of personal development, staying up-to-date with industry developments and best practices.
  9. Strong advocate for Health & Safety regulations in the workplace, promoting a culture of safety and well-being.
What We Offer:
  1. Competitive monthly salary, reflecting your skills and experience.
  2. 34 days of holiday, including bank holidays, providing a healthy work-life balance.
  3. Attractive company pension scheme, ensuring your financial security in retirement.
  4. Health cash plan covering expenses like dental, optical, physiotherapy, and more, promoting your overall well-being.
  5. Life Assurance Scheme at 4x your annual salary, providing peace of mind for you and your loved ones.
  6. Free access to premium health and wellbeing apps, supporting your physical and mental health.
  7. Subsidized gym membership, encouraging a healthy lifestyle and work-life balance.
  8. Industry-leading enhanced maternity and paternity benefits, supporting your family's well-being.
  9. Multiple salary sacrifice options, including Electric Cars and Cycle2Work, enabling you to save money and reduce your carbon footprint.
  10. Long Service award scheme with additional holiday benefits, recognizing your dedication and commitment to James Grace.
  11. Employee Assistance Programme, providing confidential support and guidance when you need it most.
  12. Refer-a-friend scheme, rewarding your referrals and encouraging a positive word-of-mouth culture.

As an equal-opportunity employer, we value diversity and welcome applications from all individuals.