Nights Team Member

6 days ago

Poole, Poole, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Poole. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to a positive and welcoming hotel environment.

Key Responsibilities:

  • Provide exceptional customer service to overnight guests, responding to their needs and concerns in a timely and professional manner.
  • Ensure the safety and security of guests and hotel staff, adhering to health and safety protocols and procedures.
  • Contribute to a positive and welcoming hotel environment, working collaboratively with colleagues to maintain high standards of cleanliness, maintenance, and customer service.
  • Participate in training and development opportunities to enhance skills and knowledge, and contribute to the growth and success of the hotel.

What We Offer:

  • A competitive hourly rate, up to £ per hour.
  • A permanent contract with guaranteed hours, allowing for a stable and predictable work schedule.
  • Opportunities for career growth and development within the Whitbread business.
  • A range of benefits, including a Whitbread Benefits card, pension and saving schemes, and discounts on Premier Inn rooms and Whitbread Restaurants.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A calm and composed demeanor, with the ability to remain focused and professional in a fast-paced environment.
  • A commitment to providing exceptional customer service and ensuring the safety and security of guests and staff.

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