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Customer Service Representative

1 month ago

Dartford, Kent, United Kingdom Jones Bootmaker Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Bluewater Shopping Centre. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service and ensure a positive shopping experience for all customers
  • Advise customers on shoe care and accessories to compliment their needs and achieve daily sales targets
  • Be self-aware, question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom

About Us

Jones Bootmaker has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business. We operate over 190 stores across the UK and Ireland and are committed to doing the right thing by our people and the planet.

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work.

Benefits

  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
  • Access to wellbeing and financial support through RetailTRUST