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IT Service Manager

2 months ago

Reading, Reading, United Kingdom iO Associates - UKEU Full time

We are seeking a highly skilled Service Manager to join our team at iO Associates - UK/EU. As a Service Manager, you will be responsible for leading the delivery of IT services and ensuring that they meet the required standards.

Key Responsibilities:

  • ITIL Service Accreditation: We are looking for a candidate with ITIL Service Accreditation, preferably with an ITIL Service Design accreditation, but overall experience of working with the full ITIL lifecycle is essential.
  • Service Design Implementation: Experience of ITIL Service Design implementation background, particularly within a large, complex transformation programme, is highly desirable.
  • Stakeholder Management: Strong stakeholder management, leadership, influencing, and collaboration skills are preferred above technical skills.
  • Service Strategy: Experience of implementing a Service Strategy, ideally in an organisation where this may not have been fully developed, is essential.
  • ServiceNow Experience: Experience of Service Now, workflows, catalogues, and automation of service provisioning is required.

Requirements:

  • Active DV Clearance: The successful candidate will require an active DV clearance.
  • Hybrid Working: The role will involve hybrid working, with one day per week on-site in Reading.
  • Rate: The rate for this role is outside IR35.
  • Length: The contract length is 6 months.