Customer Relationship Management Specialist

1 month ago


Cardiff, Cardiff, United Kingdom Blue Legal Full time
Blue Legal

We offer an estimated salary of $85,000 - $110,000 per year.

Job Description:

The successful candidate will be a key member of the Marketing Communications team, responsible for implementing, maintaining, and optimizing the firm's CRM system, Peppermint/Microsoft Dynamics. This includes collaborating with the Business Development team to maintain data accuracy and streamline CRM processes.

  • Data Accuracy and Streamlining
  • Develop and maintain marketing analytics dashboards and regular activity reports.
  • Serve as the data guardian, overseeing data cleansing initiatives.
  • Provide CRM training and create teaching materials for colleagues.
  • Collaborate with end users and developers to refine CRM functionality requests.
  • Support the development of a CRM strategy that aligns with the firm's goals.
  • Establish policies and procedures for CRM software use and data management.
  • Test new CRM programs and ensure compliance with existing systems.
  • Stay informed about emerging CRM technologies.

The ideal candidate must have experience in CRM system management, preferably in a professional services or law firm setting, and strong knowledge of data management practices. Proven ability to manage multiple projects and meet deadlines under pressure is essential.



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