Air Export Coordinator

4 weeks ago


Feltham, Greater London, United Kingdom Expeditors Full time
Job Title: Air Export Agent

Expeditors is seeking a highly skilled and detail-oriented Air Export Agent to join our team. As an Air Export Agent, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities:
  • Ensure smooth and timely freight process flow
  • Accurately and timely data entry into our operational system
  • Track and trace Air Export files and reporting
  • Utilize Workflows on a daily basis
  • Communicate arrival notices to overseas and customers
  • Ensure accurate and timely client and Service Providers billing
  • Interact with customers to arrange international shipments, meeting customer service standards
  • Maintain good relationships with suppliers (Airline carriers, trucking companies, and others involved)
  • Meet compliance with internal and external regulations in accordance with government regulations
  • Understand department process flow, identifying best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated
  • Meet KPI standards in accordance with the Company's procedure
  • Respond to overseas communications, emails, and requests in a timely manner
  • Log and prepare files for export
  • Receive documents
  • Process shipments
  • Monitor shipments
Core Competencies:
  • Exceptional Customer Service: Exceed customer expectations by anticipating, understanding, and meeting needs. Proactively solve problems and escalate to management when necessary.
  • Job Execution: Consistently complete quality work that matches job expectations. Commit to operational excellence and continuous improvement.
  • Reliability: Meet deadlines, be punctual, and manage time effectively.
  • Collaboration: Willingly assist others to benefit the company and customers.
  • Communication: Effectively listen and communicate in a professional manner, both internally and externally.
  • Culture: Promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
  • Personal Growth and Development: Participate in training, complete at least 52 hours of relevant training per year, and pursue professional development goals.
Product Core Competencies:
  • Timely and Accurate Shipment Processing: Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
  • Timely and Accurate Data Entry: Ensure accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
  • Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
Qualifications:
  • Global logistics industry knowledge is advantageous but not essential.
  • Good computer skills, including MS Excel and MS Word.
Additional Information:
  • Expeditors offers excellent benefits, including private medical insurance, pension scheme, life assurance, bike to work scheme, employee stock purchase plan, training and personnel development programme, and 26 WFH days annually.


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