Customer Service Manager Technical
2 days ago
At CV Library, we're partnering with a leading chilled food manufacturer to find a skilled Customer Technical Manager to join their team in Hertfordshire.
This exciting opportunity will see you working closely with the Technical Director to provide exceptional technical support to key retailer accounts. You'll be responsible for ensuring the highest standards of integrity, food safety, and legality for both the company and customers.
Key Responsibilities:
- Visiting customer sites and hosting customer visits to suppliers and at the business facility.
- Managing customer specifications and creating and maintaining technical policies in line with customer policies and procedures.
- Leading NPD and Innovation projects for key customers, working closely with product developers, suppliers, and procurement to formulate and deliver.
- Providing technical support with the launch of products.
Requirements:
- At least 3 years' experience working in a Customer Technical role, with experience working with major UK retailers (Tesco, M&S, etc.).
- A degree in Food Science or equivalent.
- The ability to manage projects and improve processes.
- Significant experience of food safety and quality management systems, including HACCP and complaint handling.
What We Offer:
- A competitive salary of £50,000 - £60,000 depending on experience.
- An attractive bonus.
- 33 days' holiday.
- Matched company pension.
- Healthcare scheme.
- Excellent career growth and development opportunities.
About the Company:
Our partner company is a leading chilled food manufacturer supplying a range of products to all UK retailers, food service, and B2B. With a strong focus on quality and customer satisfaction, they're looking for a skilled Customer Technical Manager to join their team.
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