Restaurant Team Member

4 days ago


York, York City, United Kingdom Malmaison Full time

Company Overview

We are Malmaison, a luxury hotel and restaurant chain committed to providing exceptional dining experiences for our guests. As part of our team, you will play a vital role in ensuring that every guest leaves feeling satisfied and eager to return.

Salary

The salary for this role is £11.95 per hour, with 36 hours worked per week. This represents an estimated annual salary of approximately £24,344.

Job Description

As a Restaurant Team Member, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring that every guest has a memorable dining experience. Your duties will include managing table allocations, communicating with the kitchen and restaurant management to ensure smooth service delivery, and working collaboratively with your colleagues to maintain high standards of quality and presentation.

Required Skills and Qualifications

We are looking for individuals who possess excellent communication and interpersonal skills, with a passion for delivering outstanding customer service. While prior experience in the hospitality industry is desirable, it is not essential. What is crucial is a willingness to learn, work well under pressure, and thrive in a fast-paced environment.

Benefits

As a member of our team, you can look forward to a range of benefits, including:

  • Discounted Room Rates: Enjoy heavily discounted rates at our hotels, including Malmaison, Hotel du Vin, and Frasers Hospitality.
  • Friends and Family Discounts: Take advantage of 50% off our best available room rates when booking for friends and family.
  • Dining Discounts: Enjoy 35% off your bill when dining in our Brasseries and Bistros.
  • Apprenticeship Programmes: We offer fully funded apprenticeships to support your career development.
  • Cycle to Work Scheme: Save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans: Access dental, optical, medical, and more from just £5 per month.
  • Referral Schemes: Earn up to £1,500 for referring friends and family to join our team.
  • Uniform and Wellness Initiatives: Enjoy a professional uniform and participate in our wellness initiatives, including Pay Day Lunches, National Popcorn Day, and Mental Health Awareness Week.
  • Wagestream: Get instant access to your pay as it's earned, with real-time tracking and savings options.
  • Complimentary Stays: Celebrate your work anniversaries with complimentary stays and dinner, bed, and breakfast.
  • Sustainability Goals: Contribute to our commitment to sustainability, with targets including 100% renewable electricity and 70% waste recycling.


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