Customer Service Representative

7 days ago


Barking, Greater London, United Kingdom Richburns Full time

Unlock Your Potential with Richburns

Are you a motivated and well-spoken individual looking for a challenging role?

We are seeking a highly skilled Telephony Operator to join our internal collections team at Richburns.

As a Telephony Operator, you will be responsible for updating our CRM application with customer information, answering client queries, and arranging appointments with field representatives and customers.

Key Responsibilities:

  • Update our CRM application with customer information
  • Answer client queries and provide excellent customer service
  • Arrange appointments with field representatives and customers
  • Meet required service standards as defined by key performance indicators
  • Make outbound calls to customers and communicate with clients directly

Requirements:

  • Educated to GCSE standard
  • Experienced in customer services
  • Empathetic and understanding
  • Personable, friendly, and confident

Advantageous:

  • Previous collections experience
  • Previous telephony experience

We offer a competitive salary and the opportunity to boost your monthly salary via a performance-based incentive. Full training will be provided to all successful applicants.



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