Guest Experience Associate
2 weeks ago
At RBH Hospitality Management, we believe that our people are our biggest assets and understand the value in putting them first. Our approach to health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We offer a range of benefits and perks to support your career development and personal growth, including a competitive salary, discounted hotel room rates, and free meals on duty.
The Opportunity
We are seeking a Night Guest Service Assistant to join our team at Hampton by Hilton London Docklands. This role offers a unique opportunity to develop your skills and experience in a fast-paced and dynamic environment. You will be part of a close-knit team, working together to deliver exceptional guest service and maintain a high level of quality and consistency.
Responsibilities
- Provide timely, efficient, knowledgeable, and truly remarkable service to our guests
- Ensure that all guest interactions are handled efficiently and effectively, maintaining a high level of quality and consistency
- Collaborate with other departments within the hotel to ensure seamless delivery of services and create a positive experience for our guests
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds
- Previous experience in a customer-facing role, preferably in the hospitality industry
- A can-do attitude, with a willingness to adapt to changing situations and priorities
- Computer literacy and a professional telephone voice
Benefits
- Competitive salary: £28,000 - £30,000 per annum, depending on experience
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension scheme
- Free meals on duty saving you over £1000 per year
- 50% off F&B
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