Guest Experience Associate

2 weeks ago


London, Greater London, United Kingdom RBH Full time
Why Join Us?
At RBH Hospitality Management, we believe that our people are our biggest assets and understand the value in putting them first. Our approach to health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We offer a range of benefits and perks to support your career development and personal growth, including a competitive salary, discounted hotel room rates, and free meals on duty.

The Opportunity
We are seeking a Night Guest Service Assistant to join our team at Hampton by Hilton London Docklands. This role offers a unique opportunity to develop your skills and experience in a fast-paced and dynamic environment. You will be part of a close-knit team, working together to deliver exceptional guest service and maintain a high level of quality and consistency.

Responsibilities
- Provide timely, efficient, knowledgeable, and truly remarkable service to our guests
- Ensure that all guest interactions are handled efficiently and effectively, maintaining a high level of quality and consistency
- Collaborate with other departments within the hotel to ensure seamless delivery of services and create a positive experience for our guests
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures

Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds
- Previous experience in a customer-facing role, preferably in the hospitality industry
- A can-do attitude, with a willingness to adapt to changing situations and priorities
- Computer literacy and a professional telephone voice

Benefits
- Competitive salary: £28,000 - £30,000 per annum, depending on experience
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension scheme
- Free meals on duty saving you over £1000 per year
- 50% off F&B

  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services - Hospitality Club HostWe are seeking a highly skilled and experienced Hospitality Club Host to join our team at Rapport Guest Services. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hospitality services.Key Responsibilities:Deliver outstanding...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    We are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...


  • London, Greater London, United Kingdom Park Plaza County Hall London Full time

    About UsPark Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities.What We OfferA competitive salary of £14.50/hour (rate inclusive of TRONC)Opportunities for professional growth and developmentA dynamic and supportive work environmentThe chance to make a real difference in our guests' experiences

  • Corporate Guest Host

    3 weeks ago


    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services">We are seeking a highly skilled Corporate Receptionist to join our team at Rapport Guest Services.The ideal candidate will have 1-2 years of experience in a receptionist role, an outgoing personality with a creative mindset, and excellent interpersonal skills.As a Corporate Receptionist, you will be the main point of contact for...


  • London, Greater London, United Kingdom WGC Ltd. Full time

    Role SummaryThis is an exciting opportunity to join our team as a Room Attendant at DoubleTree by Hilton Hotel London ExCel. The successful candidate will be responsible for maintaining high standards of cleanliness, providing excellent guest service, and ensuring that all equipment and facilities are safe and functional.About Your CareerWe are committed to...


  • London, Greater London, United Kingdom Accor Hotels Full time

    About the RoleAs a key member of our front desk team, you will be working closely with colleagues to deliver outstanding customer service. Your role will involve handling guest inquiries, resolving issues efficiently, and ensuring that our guests have a memorable experience with us.


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    Guest Services Associate OpportunityWe are seeking a friendly and courteous Hotel Guest Services Associate to join our team at Mandarin Oriental Hotel Group. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.Key...


  • London, Greater London, United Kingdom Sodexo Group Full time

    About the JobWe are seeking an experienced Guest Experience Assistant to join our team at Great Marlborough Street, London. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key ResponsibilitiesYour key responsibilities will include managing the integration between property...


  • London, Greater London, United Kingdom AWD online Full time

    Job Title: Hotel Guest Services AssociateWe are seeking a detail-oriented and customer-centric Hotel Guest Services Associate to join our team at AWD online. The successful candidate will provide exceptional service to guests, manage reservations, and perform various administrative tasks.Main Tasks:Perform credit checks for all in-house guests at least once...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest ServicesWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Rapport Guest Services. This is an exciting opportunity for someone who is passionate about delivering exceptional guest service and has a proven track record in providing seamless and personal experiences.Job Summary:The successful...


  • London, Greater London, United Kingdom Spencer's & Spirit Halloween Full time

    Job Description: We are looking for a highly skilled Guest Service Associate - Seasonal to join our team. This role involves supporting our Store Management Team in setting up, operating, and closing down our seasonal store. Key responsibilities include maintaining Guest Services, driving sales growth, and ensuring a positive customer...


  • London, Greater London, United Kingdom Park Plaza London Waterloo Full time

    Role OverviewWe are seeking a Hotel Guest Service Associate to join our team at Park Plaza London Waterloo.Job DescriptionThis is an exciting opportunity for a customer-focused individual to provide exceptional service to our guests, ensuring a memorable experience. As a Hotel Guest Service Associate, you will be the first point of contact for our guests and...


  • London, Greater London, United Kingdom COMO Metropolitan London Full time

    About the RoleThis Hotel Guest Services Associate position is ideal for individuals who thrive in fast-paced environments and have a knack for multitasking. As a key member of our front-of-house team, you will be the first point of contact for our guests and play a vital role in creating memorable experiences.You will be expected to possess excellent...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly skilled and experienced Corporate Mobile Receptionist to join our dynamic team at Rapport Guest Services. This is an exciting opportunity for a motivated and customer-focused individual to provide exceptional support across various business functions, including reception, switchboard, concierge, floor coordination, lobby...


  • London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    Are you a seasoned hospitality professional looking for a new challenge?We are seeking an experienced Guest Experience Director to join our team at Taste Hospitality Recruitment Limited.The successful candidate will have a proven track record in guest services management and be passionate about delivering exceptional service in a luxury hotel setting.The...


  • London, Greater London, United Kingdom Thegradcafe Full time

    We are seeking a skilled Guest Experience Professional to join our team at Rapport. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at our client's office in London. We offer a competitive salary of £32,000 - £42,000 per annum, depending on experience.About the JobProvide an outstanding...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest ServicesWe are a leading provider of exceptional guest experiences in the corporate environment.Job SummaryThis is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. The successful candidate will provide unparalleled service to our clients, ensuring that every...


  • London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Job OverviewWe are seeking a highly motivated and experienced Guest Experience Manager to join our team at Conrad London St James.This is an excellent opportunity for a professional with a passion for delivering exceptional guest experiences in a 5-star luxury environment.Key ResponsibilitiesLead the daily operations of the Guest Relations & Duty Manager...