Spa Team Member

1 week ago

London, Greater London, United Kingdom Bulgari Hotel London Full time

Job Summary

We are seeking a highly skilled Spa Guest Experience Specialist to join our team at Bulgari Hotel London. As a key member of our spa team, you will be responsible for delivering exceptional guest experiences and ensuring that our spa facilities meet the highest standards of luxury and service.

Key Responsibilities

  • Meet and greet guests, providing a warm and welcoming atmosphere
  • Make repeat and new bookings, maximizing revenue through effective scheduling and treatment room bookings
  • Deliver exceptional financial results within spa treatments, fitness, and membership departments
  • Lead by example, providing outstanding service and a high level of customer satisfaction

Requirements

  • Customer service background in luxury spas, ideally within five-star deluxe hotels
  • Relevant NVQ or professional qualifications
  • Excellent understanding of the 5-star hospitality industry
  • Impeccably presented individual with authentic and impeccable customer service skills

What We Offer

As a Spa Guest Experience Specialist at Bulgari Hotel London, you will have the opportunity to work in a luxurious and dynamic environment, delivering exceptional guest experiences and contributing to the success of our spa team.

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