Care Services Director

4 weeks ago

Bedford, Bedford, United Kingdom Connect2Employment Full time
Job Title: Care Services Director

We are seeking a highly skilled and experienced Care Services Director to join our team at Connect2Employment. As a Care Services Director, you will be responsible for the management of our homecare operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

Key Responsibilities:

  • Work closely with the Franchise Owner to coordinate the development of a high-quality private domiciliary care service for people in the local area.
  • Act as the Registered Manager managing the regulated activity for the office.
  • Promote the highest standards of care and service with a focus on person-centered care.
  • Manage the process of client acquisition from initial contact to conversion adhering to company policy.
  • Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
  • Ensure successful operation of quality control systems and performing quality assurance visits for clients.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
  • Network in the local community and via digital media to raise awareness of the service.
  • Support the recruitment and training of Care Professionals and the office team.
  • Take part in disciplinary investigations, interviews, and meetings following the company policy and in conjunction with advice from the HR Provider.
  • Ensure that policies and procedures are adhered to by all employees.
  • Support with the management of payroll and budgets.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Ensure compliance with company's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.

Requirements:

  • Extensive care experience with a proven track record in providing consistent excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
  • Strong skills in conducting care assessments and care planning.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Be responsive, agile, and remain calm while dealing with multiple priorities.
  • Be flexible to meet demands of the business, including participating in an on-call rota.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  • Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.

Competencies:

Core Competencies

Role Specific Competencies

Driving Results

Adapting to Change

Customer Focus

Quality Focus

Influencing

Leading Others

Teamwork & Collaboration

Planning and Organising

Communication & Relationship Management

Need to be a registered care manager from a Homecare background

Experience in home care

Agile Learner

This document describes the general nature and level of work for the position. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

We are committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

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