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Senior Business Manager
2 months ago
Job Summary
DWP is seeking a highly skilled Senior Business Manager to join the Wales Group Office team. This is a high-profile role that requires strong leadership qualities, excellent organisational skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide strategic oversight and line management of teams, including Group Office Business Support, Performance budget/Resource & Quality Team, Social media Team Welsh Language Unit.
- Lead areas such as Capability and Learning & Development Lead, Work Coach Accreditation Lead.
- Monitor and improve the quality of the end-to-end customer experience, ensuring that 'one customer, one service, one business' is a reality.
- Create and deliver recruitment strategy/processes ensuring all recruitment is fair and reasonable and aligned to DWP recruitment and business requirements.
Requirements
- A proven track record of leadership in a fast-paced environment.
- Excellent organisational skills with the ability to use initiative and experience to identify and progress priority requests to a high standard on behalf of a Senior Leadership team.
- Strong leadership skills and experience, both personal and corporate in a fast-changing environment, working in partnership and collaboratively across teams at senior level engaging and building trust with stakeholders to generate commitment to goals.
Benefits
- Generous annual leave 23 days for Full time new entrants (rising to 25 after 1 year), plus all bank holidays.
- Flexible working patterns available.
- Competitive maternity, paternity, and parental leave.
- A pension scheme with an average employer contribution of 27%.
Location
Candidates will be given an opportunity to express a preference for their office base location when offers are made. Locations can be any site within the Wales Universal Credit Group where space allows and with agreement of the Group Director/Demand Management.
