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Store Operations Manager
2 months ago
As a Store Manager at Ray-Ban, you will be responsible for overseeing all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control. You will ensure excellent customer service is delivered and improve the overall business performance by achieving objectives through effective management, leadership, and development of the people in your team.
Main Responsibilities:
- Oversee the store's day-to-day operations.
- Ensure all KPI targets and expectations are delivered.
- Ensure costs are kept to a minimum and stock loss is within company guidelines.
- Regularly analyze sales performance, maximize strengths, and review poor performance to establish an action plan for improvement.
- Follow all company policy and procedures to ensure safety and security of the business.
- Network effectively with internal and external stakeholders.
- Keep abreast of and be knowledgeable of competitor activity.
- Deliver memorable customer service and exceptional product knowledge.
- Maintain inspiring visual merchandising in store as per guidelines.
- Ensure the store is always on top of the competition by being commercially focused.
- Recruit, lead, motivate, and inspire your team to succeed in store.
- Create an engaging and positive working environment.
- Establish a store culture that embraces diversity and maximizes the learnings from a diverse team.
- Lead store team to deliver brand story through effective store management.
- Set and execute sales performance goals to increase profitability.
- Hire, train, and assess store employee's productivity and performance.
- Maintain orderly, presentable appearance of the store.
Key Skills:
- Strong selling skills.
- Problem-solving ability.
- Excellent customer service skills.
- Excellent communication and listening skills.
- Time Management skills.
- Persuading & influencing skills.
- Coaching & development skills.
- Performance Management skills.
- Leadership skills.
- Highly commercial.
- Able to network effectively.
- Results-driven.
- Good knowledge of Microsoft Office package.
- Great benefits such as free Ray-Ban eyewear, free house brands glasses, discounted eyewear on top, generous holidays allowance, pension package, and very generous monthly bonus and commission structure.
- Internal mobility across countries, brands, and departments.
- Career progression and development.
- Generous incentives conducted in-store.
Qualifications:
- High school education or equivalent experience.
- 2+ years' store management experience.
- Love for retail and customer service.
