Senior Operations Manager
4 weeks ago
As a Senior Operations Manager at OCS Group, you will be responsible for ensuring the profitable, efficient, and safe operation of the HEY contract. This includes managing peripheral services supplied to clients directly or outsourced, ensuring quality service delivery in accordance with legislative requirements and company procedures.
You will be responsible for effective financial forecasting, budgeting, and analysis of direct costs and overheads. Additionally, you will manage debt, disputes, and resolution, ensuring accurate and comprehensive invoicing and timely cash collection in accordance with agreed targets.
Key responsibilities include managing all managers within your portfolio, taking ultimate control of recruitment, work scheduling, training, and pay and conditions. You will also be responsible for retaining existing business and supporting the sales team in achieving relevant growth targets for new work.
Health and Safety Purpose: You will take direct management responsibility for the health and safety of yourself and others affected by your work activities. You will also be responsible for collating and owning the area Health and Safety plan that covers your specific area of responsibility.
Key Tasks and Responsibilities:
- Manage the delivery of all services on the contract to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
- Complete monthly Trading review slides for the Senior Team Meeting.
- Complete the monthly Balance Score sheet for the senior Team.
- Have full P&L accountability for your contract of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
- Payroll, approve monthly payments, and send to Pay10 on the 1st of the month.
- Monthly finance report, to breakdown payroll information, comparison to Power BI Report, wages, Holiday, sickness, Overtime. Send Holiday trackers & stock takes.
Qualifications, Skills, and Experience:
- Hold current Health and Safety Certification - IOSH.
- Achieved a minimum of BIFM Award, but ideally Certificate of qualification.
- Knowledge of other soft services and experience in delivery is preferred.
- Experience in Healthcare of managing a multi-site, service-based, low-margin business with a minimum turnover of £5m.
- Proven track record of direct operational management experience which has been gained ideally within the service industry with full P&L accountability.
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