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Product & Technical Support Specialist
2 months ago
About 83Zero Ltd
83Zero Ltd is a leading provider of cybersecurity solutions, dedicated to helping businesses protect themselves against the ever-evolving threat landscape.
Job Summary
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our products.
Key Responsibilities
- Provide technical support to customers via phone, email, and other communication channels.
- Investigate and resolve technical issues related to our products and services.
- Collaborate with our development team to identify and prioritize product enhancements.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in training and development programs to stay up-to-date with the latest technologies and trends.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of cybersecurity principles and technologies.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and detail-oriented individual with a passion for cybersecurity, please submit your application, including your resume and a cover letter, to [insert contact information].
