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Client Relationship Manager

1 month ago

London, Greater London, United Kingdom Giant Full time

We are seeking a highly skilled Client Relationship Manager to join our team at Giant. As a Client Relationship Manager, you will play a crucial role in securing new recruitment agency business and growing existing relationships.

About the Role

The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, identifying opportunities for growth, and delivering results-driven solutions. You will be responsible for:

  • Building and maintaining relationships with recruitment agency directors, consultants, and back-office teams.
  • Increasing market share within your agency portfolio and driving revenue growth.
  • Adding value to customers through your product, technical, and operational knowledge.
  • Identifying opportunities to cross-sell and upsell other Giant services.
  • Regular account review meetings with stakeholders.
  • Proactive issue resolution through effective communication with internal departments.
  • UK travel and evening entertainment.

Your Ideal Experience and Competencies

We are looking for a candidate with:

  • A proven track record of success in a client-facing role, ideally with 3-5 years of experience.
  • Excellent communication and interpersonal skills, with the ability to 'read the room'.
  • Strong relationship-building skills, with a focus on adding value and building trust with customers.
  • Tenacity and a proven track record of hitting activity and sales targets.
  • A high level of resilience, with a passion for developing technical, operational, and product knowledge.
  • Proficiency in Microsoft Office and Teams, with experience updating CRM systems.

Employee Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • 31 days' holiday, inclusive of bank holidays.
  • Pension schemes, including auto-enrolment and tax-efficient salary sacrifice.
  • Enhanced maternity and paternity pay.
  • Support for parents returning to work.
  • Life assurance.
  • Employee referral bonus.
  • Birthday leave.
  • Leave for volunteering.
  • Employee assistance program.
  • Buy additional holidays.
  • Health cash plan.
  • Giant advantage.
  • Soft loans.
  • Subsidised gym membership.
  • Role-relevant training.
  • Social events.
  • Long service awards.
  • WeCare services.