Endpoint Support Specialist
4 weeks ago
United Talent Agency is seeking an experienced Endpoint Engineer to join our team. As an Endpoint Engineer, you will be responsible for providing IT support in a heterogeneous environment, with a focus on deployment, security, user management, and automation.
Key Responsibilities- Define and document best practices and support procedures
- Provide occasional after-hours support for Tier 3 related emergencies and weekend maintenance actions
- Provide Tier 3 support as the last tier of escalation
- Maintain asset inventory and configuration documentation
- Monitor, maintain, and complete New Hire Onboarding and Employee Separation requests
- Experience in IT Desktop administration/engineering supporting 500 or more users
- 5+ years of relevant experience working in a similar role supporting IT Systems
- Bachelor's degree in a related field, or equivalent experience
- Microsoft Cloud Platform (Azure, Office 365, Azure AD Premium)
- Advanced knowledge of desktop Operating Systems (Windows 10 and macOS)
- Advanced knowledge of Jamf enterprise management software for the Apple platform
- Advanced knowledge of Microsoft Intune management
- Group Policy design and configuration
- Active Directory/LDAP user and group administration
- Extensive experience in using SCCM / Intune Azure / Jamf to centrally manage desktops systems for software deployments and patch management
- Extensive experience with Microsoft Active Directory (AD & Azure AD Premium)
- Advanced knowledge of desktop operating systems (Windows 10 & MacOS)
- Advanced working knowledge of ServiceDesk ticket management systems
- Advanced PowerShell, Bash, and Python scripting experience for imaging and other administration tasks
- Experience with Windows group policy – scripting, monitoring & reporting
- Experience providing expert level Tier 3 support while mentoring less experienced technicians
- Experience with Avaya IP Office VOIP and Zoom Phone system management and interfaces
- Knowledgeable in cyber security threats and prevention strategies
- Experience building and maintaining asset inventory
- Creates, updates and maintains documentation and standard operating procedures
- Strong analytical, leadership, problem solving, organizational, and planning skills
- The unique and exciting opportunity to work at one of the leading global entertainment companies
- Access to the tools, leadership, and resources you will need to create and drive a center of excellence
- The opportunity to do the best work of your career
- Work in an inclusive and diverse company culture
- Competitive benefits and programs to support your well-being
- Experience working in a collaborative environment with room to grow
United Talent Agency unites ideas, opportunities, and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakers — from actors, athletes and musicians to writers, gamers, and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York, and London.
For more information:
Many of our colleagues spend their careers here. It's one of the reasons UTA is among the entertainment industry's best places to work.
At UTA, the belief in the client relationship is paramount – marked by respect, a sense of stewardship, and a commitment to an artist's entire creative life. Our commitment to every employee is the same. UTA seeks innovators and entrepreneurs. The talented, the creative, the thoughtful. And the passionate, who share our love for the work all of us are privileged to do.
We encourage applications from all people with relevant experience and skills and are determined to ensure that no person receives less favourable treatment because of age, sexual orientation, gender identity, marital status, nationality race, ethnicity, religion or belief, disability, or caring responsibilities. If you require us to make any adjustments throughout the interview process to meet your needs, please let us know.
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