Negotiator (Dilapidations/Renewals)
4 days ago
About the Role
This role involves negotiating commercially advantageous terms with landlords and letting agents at the point of renewing tenancies or agreeing dilapidation costs, reducing the company's costs and managing disputes effectively and in line with industry standards.
Key Responsibilities:
- Reporting directly to the Team Leader, and will be the first point of contact for landlords and agents
- Building rapport with landlords, letting agents, and colleagues through excellent communication and interpersonal skills
- Managing the end-to-end renewal process, proactively negotiating to achieve commercially advantageous terms
- Conducting market research and analysis to make informed decisions
- Investigating dilapidation claims using analytical skills, collaborating with internal teams to gather necessary information, and reducing the company's costs and managing disputes effectively
- Undertaking ad hoc projects and providing support and cover for colleagues and teams within Mears Housing Management
Requirements:
- Confident communicator with strong written and verbal skills, delivering excellent customer service
- Previous experience in customer service on the phones, building working relationships with people
- Negotiation skills
- High level of accuracy, data entry, and record keeping
- Great investigative skills
- Organized
- IT literate, utilizing a variety of software packages including Microsoft Office
- Educated to GCSE standard, preferably with a pass grade in Math
Benefits:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies
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