Technical Support Specialist
4 weeks ago
Service Desk Analyst Role
VIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email and will have experience with ITIL, Service Now, and iManage.
Key Responsibilities:
- Triage and resolve tickets, both non-law firm specific and law firm specific
- Have strong experience with ITIL, Service Now, and law firm applications such as iManage
- Excellent diagnostic and resolution skills
- Proficiency using ITSM ticket management systems, such as Service Now
The ideal candidate will have recent IT Service Desk experience within the legal sector, with a strong understanding of ITIL practices and Service Now. The role is required onsite in Bristol.
Requirements:
- Recent IT Service Desk experience within the legal sector
- Previous experience of working within a legal Service Desk role
- Windows 10/11 administration and support
- Service Now experience essential
- Law firm applications such as iManage
- ITIL practices and implementing practices
- Microsoft Office applications (M365) administration and support
- Active Directory experience
- Multi Factor Authentication (MFA)
This is a fantastic opportunity for the right candidate to join an organisation initially on a 3-month contract but with the potential to extend.
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