Technical Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom VIQU Limited Full time

Service Desk Analyst Role

VIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email and will have experience with ITIL, Service Now, and iManage.

Key Responsibilities:

  • Triage and resolve tickets, both non-law firm specific and law firm specific
  • Have strong experience with ITIL, Service Now, and law firm applications such as iManage
  • Excellent diagnostic and resolution skills
  • Proficiency using ITSM ticket management systems, such as Service Now

The ideal candidate will have recent IT Service Desk experience within the legal sector, with a strong understanding of ITIL practices and Service Now. The role is required onsite in Bristol.

Requirements:

  • Recent IT Service Desk experience within the legal sector
  • Previous experience of working within a legal Service Desk role
  • Windows 10/11 administration and support
  • Service Now experience essential
  • Law firm applications such as iManage
  • ITIL practices and implementing practices
  • Microsoft Office applications (M365) administration and support
  • Active Directory experience
  • Multi Factor Authentication (MFA)

This is a fantastic opportunity for the right candidate to join an organisation initially on a 3-month contract but with the potential to extend.



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