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Fitness Systems Administrator
4 weeks ago
Job Title: Fitness Systems Administrator
Job Summary:
We are seeking a highly skilled Fitness Systems Administrator to join our team at Frasers Group. As a key member of our operations team, you will be responsible for managing and maintaining our key systems that support the day-to-day operations of our gyms.
Key Responsibilities:
- Monitor and resolve support tickets related to system issues, ensuring timely responses to gym staff and escalating when necessary.
- Oversee processes related to GDPR, ensuring all data handling and storage comply with legal and policy standards.
- Conduct routine audits on direct debits and account transactions to ensure accurate billing, monitor discrepancies, and assist in maintaining membership records.
- Perform daily checks on member accounts and system functionalities to proactively identify and rectify issues.
- Act as the go-to technical support for gyms across the UK, providing guidance and troubleshooting assistance to ensure minimal disruption to operations.
Requirements:
- Experience in a similar role, ideally in a membership-based or retail setting.
- Proficiency in system management tools and comfort with various digital platforms and Microsoft packages (Excel is a must).
- Ability to manage multiple tasks with attention to detail, especially in audits and ticket tracking.
- A team player with excellent communication skills and a proactive approach to problem-solving.
What We Offer:
- A competitive salary and benefits package.
- A wide range of perks for our colleagues, including Frasers Champion, Fearless 1000, Frasers Festival, CEO Sessions, and Retail Reconnect.
- Opportunities for career growth and development.
How to Apply:
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter- this will be behaviourally focused and centered around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focused and could include a presentation/task so we can see your skills in action.
