Regional Operations Director

6 days ago

Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

As our Regional Operations Director, you'll lead growth initiatives across a core region encompassing approximately 150 Pet Care Centres. Your mission is to provide strategic direction for eight Area Management teams, translating our overarching strategy into actionable plans that drive continuous improvement and business expansion.

You'll be a seasoned retail leader with a deep understanding of customer, colleague, and store performance metrics. Your expertise will enable you to analyze insights from across the business to enhance the consumer experience, develop your teams, and ultimately drive profitability.

Owning a significant sales budget, you'll be a strategic thinker who balances future-focused vision with the agility to actively participate in operational teams. You'll excel at communicating complex strategic plans in a clear and concise manner for diverse audiences.

Key Responsibilities:
  • Develop and implement regional strategies aligned with overall business objectives
  • Provide guidance and support to Area Managers, fostering a high-performing team culture
  • Analyze performance data, identifying opportunities for improvement and driving operational excellence
  • Collaborate with cross-functional teams to ensure seamless execution of initiatives
  • Maintain a strong understanding of market trends and competitive landscape
About You:

You possess a proven track record of success in senior leadership roles within the retail or multi-site service industry. Your exceptional interpersonal skills enable you to build trusting relationships, both internally and externally. You are a data-driven leader with a passion for coaching and developing talent.

Your ability to communicate effectively across all levels of an organization is paramount. You thrive in a fast-paced environment and possess the strategic acumen to navigate complex challenges.

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