Client Support Expert

2 months ago


Cheltenham, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Client Support Expert to join our team at beBee Professionals. As the primary point of contact for customers, you will provide exceptional support, resolve queries efficiently, and ensure customer satisfaction.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate and up-to-date information on products and services.
  • Resolve customer complaints and concerns in a fair and timely manner.
  • Process customer orders and manage account information.
  • Collaborate with internal teams to ensure seamless customer support.

Requirements:

  • Previous experience in customer service is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.

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