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Retail Store Operations Manager
2 months ago
At Cincinnatigoodwill, we are seeking a highly motivated and organized Retail Shop Team Leader to join our team. As a key member of our retail operations team, you will play a critical role in ensuring the smooth day-to-day operation of our retail store.
Key Responsibilities:- Assist the Retail Store Manager in overseeing the overall operation of the retail store, including customer service, record keeping, cash management, production, donations management, facility operation, communications, merchandising, and inventory control.
- Ensure compliance with all company policies, including reporting theft or misuse of company property or other illegal activities.
- Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
- Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
- Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
- Handle escalated or complex sales or customer-related issues.
- Inspect and validate accurate pricing and quality of production.
- Train and delegate work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
- Work a flexible schedule in support of the store opening, production, and closing operations.
- Ability to effectively communicate in English with customers and associates.
- Ability to lift and carry 35 pounds with or without a reasonable accommodation.
- Specific vision abilities required by this job include close vision requirements due to computer work.
Please complete the application and attach a resume with detailed work experience. The hourly rate for this position is $00 per hour.
