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Leisure Receptionist

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Nottingham, Nottingham, United Kingdom Village Hotels Full time
Be the Face of Our Village Experience

We're looking for a charismatic and customer-focused individual to join our team as a Leisure Receptionist. As the first point of contact for our members and guests, you'll set the tone for their Village experience.

Your role will involve greeting members and guests, handling phone inquiries, and providing top-notch customer service. You'll be the go-to person for resolving queries and ensuring our members have everything they need to make the most of their Village experience.

What We're Looking For
  • A natural ability to interact with people from all walks of life
  • A passion for leisure, fitness, and customer service
  • An understanding of individual needs and wants, with the ability to tailor your service and communication accordingly
  • A drive to achieve and exceed targets
  • A team mentality, with the ability to form great relationships within the leisure and other departments

We're committed to creating a lively, modern space for our guests to work, eat, relax, play, and exercise. If you're a people person with a passion for delivering exceptional customer service, we'd love to hear from you.

Benefits of Working with Us

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of wellbeing and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive, and inclusive work environment with loads of development opportunities
  • Regular team events with our BIG People days
  • Excellent reward and recognition incentive schemes
  • Monthly wellbeing programme for all employees
  • Anniversary rewards for key milestones of service
  • Holiday purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme