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Aftersales Department Head

2 months ago

Borehamwood, Hertfordshire, United Kingdom Cooks Motor Group Full time

Your Key Responsibilities:

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  • Workshop Management: Oversee the efficient operation of the workshop, ensuring timely completion of tasks and maintaining high-quality standards.
  • Talent Development: Assist service managers in developing the skills and expertise of service technicians to deliver exceptional customer service.
  • Performance Optimization: Analyze performance metrics and implement process improvements to achieve agreed-upon targets, including profits and retention levels.

Required Skills and Qualifications:

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  • Industry Experience: Proven track record in a similar role within the motor industry, preferably in a main dealer environment.
  • Leadership Skills: Ability to work independently and as part of a team, fostering a collaborative culture.
  • Communication: Excellent communication and interpersonal skills to build strong relationships with customers, colleagues, and stakeholders.
  • Time Management: Strong organizational skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.

Benefits and Salary:

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We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a comprehensive benefits package that includes opportunities for career growth and professional development.