Customer Service Engineer Position

6 days ago


Huddersfield, Kirklees, United Kingdom Travail Employment Group Full time

Job Role: Our Huddersfield-based client, a market leader in bespoke industrial products, is seeking a customer service engineer to provide quick and efficient support for customer queries.

Key Responsibilities:

  • Ensure all queries are dealt with by the correct department in a timely manner.
  • Work with all relevant departments to investigate customer claims and reduce claims using the in-house quality system.
  • Communicate efficiently with customers and all departments.

Requirements:

  • Excellent communication skills.
  • Customer service experience required.
  • Engineering background preferred but not essential.
  • Technical and advantageous experience required.
  • A friendly, professional telephone/email manner.
  • Data entry (excel and in-house CRM system).
  • Hardworking.
  • Good at working under pressure.
  • Willing to learn.
  • Teamwork skills.
  • Time management.

About the Company: Based in Huddersfield, our client supplies thousands of companies over 45 years, renowned for delivering outstanding service.



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