Hospitality Service Specialist

3 days ago


Ansty, Warwickshire, United Kingdom Exclusive Hotels and Venues Full time

We are looking for a Hospitality Service Specialist to join our team at Exclusive Hotels and Venues. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay.

The estimated salary for this role is £22,000 - £27,000 per annum, depending on experience. You will also receive 29 days holiday (increasing with length of service) and discounts on food and beverage across all properties.

Your main responsibilities will include meeting and greeting guests, rooming them on arrival, and providing them with information on the hotel, local amenities, and services. You will also be required to manage arrivals and departure process, ensure that all guest and function accounts are correct and settled at the time of departure.

To be successful in this role, you will need excellent communication skills, a warm and welcoming personality, and a natural desire to serve and exceed expectations of guests and colleagues.



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