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Management Team Member

2 months ago

Cobham, Surrey, United Kingdom Moto Full time
About the Role

We are seeking a highly motivated and experienced Management Team Member to join our team at Moto, a leading motorway services provider. As a Management Team Member, you will play a key role in delivering exceptional customer service and driving sales growth in our motorway services locations.

Key Responsibilities
  • Lead and motivate a team of customer-facing staff to achieve excellent customer service standards and sales targets.
  • Maximize profit by driving sales and controlling costs, ensuring a high level of customer satisfaction.
  • Process stock counts and orders, ensuring accurate inventory management and minimizing waste.
  • Partner with the Store Manager to set targets for the team and drive business growth.
  • Provide coaching and feedback to team members, identifying training needs and opportunities for development.
  • Take ownership of customer feedback, responding promptly and professionally to ensure customer satisfaction.
  • Support the team in preparing food and refreshments, maintaining high standards of quality and presentation.
Requirements
  • Previous experience of leading or supervising a team in a customer-facing environment.
  • Passion for delivering a memorable customer experience and driving sales growth.
  • Excellent communication skills and ability to make decisions under pressure.
  • Ability to work on own initiative and take ownership of customer feedback.
What We Offer
  • A competitive salary and benefits package, including annual bonus and colleague discount scheme.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a focus on customer satisfaction and team collaboration.