Senior Customer Experience Manager

14 hours ago


Morecambe, Lancashire, United Kingdom Buzz Bingo Full time
Job Description

We are seeking an experienced and motivated Senior Customer Experience Manager to join our team at Buzz Bingo. As a key member of our leadership team, you will play a vital role in delivering exceptional customer experiences across all aspects of our business.

Key Responsibilities
  • Customer Experience: Lead by example in providing outstanding customer service, ensuring that every interaction is positive and memorable.
  • Team Management: Support and develop a high-performing team, providing coaching, guidance, and resources to ensure they have the skills and knowledge needed to succeed.
  • Club Operations: Collaborate with the General Manager and Deputy Manager to ensure seamless operation of the club, maintaining high standards of quality, safety, and compliance.
  • Performance Management: Analyze data and metrics to identify areas for improvement, implementing strategies to drive business growth and customer satisfaction.
Requirements
  • Experience: Proven track record of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Knowledge: Excellent understanding of customer service principles, with the ability to apply them in a fast-paced environment.
  • Personal Qualities: Self-aware, with a strong sense of empathy and a relentless focus on delivering exceptional customer experiences.

About Us

Buzz Bingo is a dynamic and exciting business, committed to delivering exceptional customer experiences and driving business growth. As a member of our team, you will have access to a range of benefits, including training and development opportunities, a competitive salary and bonus structure, and a comprehensive rewards package.



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