Centre Director

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Maximus Full time

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

Contract: 6 month FTC

The Centre Director is the single point of accountability for delivery of volume, quality, and applicable service level performance targets. The role is responsible for leadership and oversight of centre operations, including assessments, admin activities, customer service, facilities, and health & safety.

Key Responsibilities:

  • Ensure that volumes, quality, and applicable service levels are delivered to agreed target levels.
  • Deliver team objectives and performance against targets through robust performance management methods.
  • Facilitate communications which support delivery.
  • Investigate and resolve customer complaints and escalate serious complaints as required.
  • Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
  • Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
  • Support the continuous professional development of staff and encourage shared learning.
  • Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.

About Maximus:

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

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