Store Operations Lead

2 days ago


Loughborough, Leicestershire, United Kingdom Costa Coffee Full time

**Job Description:**

We are seeking a skilled Store Manager to lead our team at Costa Coffee Loughborough Grange RP DT. As a Store Manager, you will be responsible for driving sales, profit, and customer satisfaction, while developing and leading a high-performing team.

Key Responsibilities:

  • Meet all customer needs and drive a strong customer service culture to deliver positive NPS results.
  • Create an engaging store environment that attracts and retains customers.
  • Take ownership of sales, profit, and team performance, identifying opportunities for improvement and implementing solutions.
  • Develop and lead a talented team to achieve business objectives and drive personal development.

About the Role:

This is a permanent opportunity to join our team as a Store Manager at Costa Coffee Loughborough Grange RP DT. The successful candidate will be passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business growth.

What We Offer:

  • A competitive salary of £41,000 - £46,000 per annum, depending on experience.
  • A 50% discount on all food and drinks in Costa-owned stores.
  • Access to the Coca-Cola share scheme, including matched contributions.
  • A smart pension with employer matching up to 10%.
  • Quarterly and annual incentive schemes, with the potential to earn up to £10,000 as a bonus (store-dependent).


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