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Automation Support Specialist

2 months ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time
Automation Support Analyst Role

We are seeking a detail-oriented and technically proficient Automation Support Analyst to join our dedicated team at Rentokil Initial.

Key Responsibilities:
  • Investigate and Resolve Issues: Take ownership of technical problems that arise within our applications and processes, conducting thorough investigations to identify root causes and implement effective solutions.
  • Monitor Support System: Actively monitor the ServiceNow support call logging system, ensuring that all incoming requests are promptly addressed and resolved within established service level agreements.
  • Ensure Platform Functionality: Continuously monitor the RPA platform to guarantee seamless process execution, proactively identifying and rectifying any issues that may impede operational efficiency.
  • Conduct Platform Maintenance: Perform regular maintenance tasks on the RPA platform to sustain optimal performance, including updates, configuration adjustments, and troubleshooting.
  • Provide MI Support: Generate and deliver Management Information (MI) reports to provide insights into automation performance, support metrics, and other relevant data for informed decision-making.
  • Assist with Application Administration: Contribute to the administration of business applications, particularly Onguard, ensuring that data is up to date and rules are implemented successfully.
  • Take Ownership of Support Issues: Demonstrate a strong sense of ownership by taking charge of support issues, seeing them through to resolution, and providing timely updates to stakeholders.
  • Interpret Customer Requirements: Collaborate with customers to understand their needs and requirements, offering support and guidance on potential solutions that leverage automation capabilities.
  • Escalate Complex Issues: Work effectively within the team to escalate complex technical issues that require specialised expertise or cross-functional collaboration.
Requirements:
  • Technical Proficiency: Possess knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel, or Automation Techniques, demonstrating a solid foundation in relevant technologies.
  • Analytical and Problem-Solving Skills: Exhibit strong analytical abilities and a structured approach to problem-solving, enabling effective troubleshooting and issue resolution.
  • Attention to Detail: Demonstrate meticulous attention to detail and accuracy in all aspects of work, ensuring high-quality outcomes and minimising errors.
  • Communication Skills: Possess excellent written and verbal communication skills, facilitating clear and concise interactions with team members, stakeholders, and customers.
  • Teamwork and Interpersonal Skills: Foster a collaborative and supportive team environment, building positive working relationships and contributing to a cohesive team dynamic.
  • Willingness to Learn: Exhibit a strong desire to learn and adapt to new software and technologies, staying abreast of industry advancements and continuously expanding technical expertise.