Operations Team Lead

3 weeks ago


London, Greater London, United Kingdom Gopuff Full time

At Gopuff, we're driven by a vision to revolutionize the retail experience. As a Senior Operations Associate, you'll play a pivotal role in ensuring our operations run smoothly and efficiently.

About You
  • You have experience working in fast-paced environments such as restaurants, retail or warehouses
  • Familiarity with basic web-based software applications (e.g. Microsoft Office, Google Workspace)
  • A strong work ethic, punctuality, responsibility, and honesty are essential
  • Effective communication skills, organizational abilities, team-oriented attitude, and adaptability

We're seeking individuals who share our passion for delivering exceptional customer experiences and making a real impact in the world of retail. If you're a motivated and organized individual who thrives in dynamic environments, we'd love to hear from you

Responsibilities
  • Lead the warehouse team during your shift, demonstrating expertise and ensuring seamless execution
  • Picking and packing items accurately on a per-order basis for timely dispatch
  • Support Delivery Partners to ensure smooth delivery experiences
  • Address customer queries regarding substituted or out-of-stock items
  • Manage product receipt, physical count verification, and discrepancy resolution
  • Optimize stock management, minimize waste, and maintain compliance with operating standards
  • Maintain a clean, organized, and compliant warehouse environment
  • Contribute to Health & Safety initiatives and testing

We offer a competitive salary ranging from $45,000 to $65,000 per annum, based on location and experience, along with benefits including holiday pay, weekly pay cycle, and career growth opportunities.



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