IT Specialist

Job Summary:

Vitalograph, a global leader in manufacturing medical respiratory diagnostic devices and software, is seeking an IT Specialist to join our Respiratory Diagnostic Solutions team. As a key member of our team, you will provide expert Level 2 IT support on all Vitalograph PFT Solutions related software projects.

Key Responsibilities:

• Provide expert IT support on all Vitalograph PFT Solutions related software projects, including software installation, networking, and EMR integration.
• Manage IT projects and attend meetings with customer IT departments to discuss scope, timelines, and deliverables.
• Provide Level 2 onsite and remote IT support for all PFT Solutions software solutions to internal stakeholders, distribution partners, and end users globally.
• Handle customer complaints for the product range through the Quality Management System (QMS), performing root cause analyses and developing preventative and corrective actions.
• Provide IT training courses to internal stakeholders and partners, including the creation of all associated materials, manuals, and documentation.
• Assist with initial and selective important installations at customer locations.
• Create and maintain documentation, manuals, etc. to support the role, internal stakeholders, distribution partners, and end users.
• Support sales and marketing with select projects, workshops, and exhibitions.
• Advise Product Management regarding customer satisfaction, customer feedback, product performance, and suggestions for product improvements.

Requirements:

• Degree/Diploma in Computer Science or equivalent IT qualification.
• Excellent understanding of Microsoft Windows operating systems.
• Experience in a similar role, preferably in a healthcare setting.
• Installation, configuration, and troubleshooting.
• Good working knowledge of Health Level 7.
• Experience with the installation and troubleshooting of generic Windows desktop applications.
• Experience with running queries on SQL database logs to aid with issue identification.
• Excellent working knowledge of desktop PC hardware.
• Ability to confidently replace components if/when required as part of a troubleshooting process.

What We Offer:

• Supportive and dynamic workplace.
• Opportunity to see a real-world difference in your work by supporting world-class Respiratory Clinical Trials.
• Excellent company pension scheme.
• Death in service benefit of 4 x salary.
• Company-paid private medical insurance.
• Exciting progression opportunities.
• Learning & Development initiatives.