Cloud Infrastructure Engineer

3 weeks ago

Birmingham, Birmingham, United Kingdom Microland Full time

Job Summary

We are seeking a highly skilled Cloud Infrastructure Engineer - VDI Specialist to join our team at Microland. The successful candidate will be responsible for designing, implementing, and managing Virtual Desktop Infrastructure (VDI) solutions for our clients.

Key Responsibilities

The Cloud Infrastructure Engineer - VDI Specialist will be responsible for the following tasks:

1. Designing and implementing VDI solutions using Microsoft technologies such as Intune and SCCM.
2. Providing tier 2/3 incident ticket support for VDI issues and assisting in maintaining VDI golden images and installing client applications.
3. Developing plans for deploying and administering virtual machines, images, and virtual apps.
4. Assisting with researching, evaluating, and recommending VDI related hardware, software, and services.
5. Advanced trouble shooting skills and identifying the severity of the issue, resolving issues quickly to account/customer satisfaction and preparing RCA, ITIL knowledge.
6. Serving as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise.
7. Participating in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation.
8. Collaborating with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc.
9. Performing advanced problem analysis and isolating problems of moderate to high complexity, with little instruction from team leads and/or management.
10. Achieving and adhering to established Service Level Agreements and Key Performance Indicators.
11. Validating and fixing complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.
12. Contributing to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

Requirements

The ideal candidate will have a strong background in cloud infrastructure, VDI, and Microsoft technologies. They will also have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

If you are a motivated and experienced Cloud Infrastructure Engineer - VDI Specialist looking for a new challenge, please submit your application.

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