Head of Commercial Services and Operations

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

We are looking for a seasoned professional to fill the role of Director, Head of Client Services and Customer Experience at Lloyds Banking Group.

In this position, you will be responsible for leading the customer-facing aspects of our Commercial Cards business, working closely with cross-functional teams to drive strong customer outcomes aligned to the business strategy.

The successful candidate will have a deep understanding of Commercial Cards, transformation experience, and excellent interpersonal skills, with the ability to think laterally and find creative solutions.

The estimated salary for this role is £90,000-£110,000 per annum, depending on experience.

Key qualifications:

  • Strong experience and understanding in Commercial Cards
  • Transformation experience, leading & delivering change
  • Excellent interpersonal skills coupled with the ability to think laterally, be innovative, and find creative solutions

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