Income Maximization Specialist

7 days ago

King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time
About the Role

We are seeking a highly skilled Income Maximization Specialist to join our team at Freebridge Community Housing. As an Income Advisor, you will play a critical role in effectively managing a case load of debt, providing a comprehensive, customer-focused service to our customers while maximizing income to Freebridge.

Key Responsibilities:

  • Provide a customer-focused income advisory service, both face-to-face, in the office and in customers' homes, and over the phone, focusing on income maximization, basic debt, and welfare advice, and the identification of support needs.
  • Effectively manage a case load of debt, ensuring compliance with legislative and policy requirements, escalating cases robustly in accordance with procedure to meet corporate and team targets.
  • Develop and maintain close working relationships with key stakeholders, external agencies, and staff, including the Lettings and Tenancy teams, to provide a comprehensive service to customers, tailored to their individual circumstances.
  • Carefully collate legal case files, and liaise clearly with external legal firms to instruct them regarding rent possession matters, so that the desired outcome is achieved in accordance with the Civil Procedure Rules and Pre-Action Protocol.
  • Take responsibility for developing your own knowledge of income best practice and welfare & benefit advice/reform.

Requirements:

  • Proven experience within a customer service environment working for a housing provider or other public service organization, including face-to-face interaction with customers.
  • Knowledge of debt collection and agencies involved in the support of vulnerable customers is an advantage.
  • Proven experience of working to achieve specific targets.
  • Demonstration of a balanced approach when working with customers, to include a high level of customer care with the need for maximizing rent collection.
  • Social housing background is desirable but not essential.
  • Driving license is essential.

Benefits:

  • Competitive salary of £30,115.65 FTE (Pro rata salary for 27 hours per week is £21,976.28 per annum).
  • Part-time of 27 hours a week.
  • Hybrid working.
  • Great pension scheme.
  • Full access to an Employee Assistance Program.
  • Customer-focused, team-working environment.
  • Employee discount perks, including 100s of high street discounts.
  • 25 days holiday + bank holidays (rising to 30 days after 5 years).

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