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Warranty Administrator

2 months ago

Tonbridge, Kent, United Kingdom Jago Consultants Full time
Warranty Administrator Job Description

We are seeking an experienced Warranty Administrator to join our team at Jago Consultants. The successful candidate will be responsible for ensuring accurate submissions of warranty and goodwill claims on a daily basis and monitoring warranty reports.

Key Responsibilities:
  • Administer warranty policy in the best interests of the dealership, manufacturer, and customer
  • Ensure all administrative functions within the warranty department are carried out in accordance with company policies
  • Monitor warranty reports and maintain accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims
  • Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
  • Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle
  • Maintain relationships with other staff members, specialist repairers, and manufacturers' representatives
  • Maintain knowledge on all warranty procedures and documentation
  • Support other staff members on all warranty-related matters
Requirements:
  • Organized and efficient to deal with the volume of paperwork
  • Friendly and approachable, with the ability to offer advice and corrective feedback to both technicians and service reception
  • Disciplined with a passion for attention to detail
  • Professional, enthusiastic, and experienced individual

We offer a competitive salary depending on experience. If you are a motivated and organized individual with a passion for warranty administration, please submit your application below.

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