Field Service Technician

4 days ago

Cheetham Hill, United Kingdom Omega Resource Group Full time

Job Title: Field Service Technician

Location: Remote based position, covering the Manchester and North West region

Job Summary: We are seeking a skilled Field Service Technician to join our team at Omega Resource Group. As a Field Service Technician, you will be responsible for providing on-site and remote support for our industrial print equipment, ensuring minimal downtime and maximum productivity.

Key Responsibilities:

  • Installation, investigation, and repair of machine faults across both electrical and mechanical nature
  • Plan and prepare the correct resources needed for repairs in a time-effective way
  • Provide help desk/remote support when required and feasible
  • Observe and aware of Health & Safety and Working Time regulations
  • Communicate any escalations and/or delays to relevant colleagues/managers, and report documentation where needed
  • Visiting and communicating with end-customers on-site, identifying needs and correct parts

Qualifications & Requirements:

  • Relevant experience of a similar role within the industrial print industry would be beneficial, but experience working on commercial equipment in production environments is required as a minimum
  • A recognised qualification (BTEC or City & Guilds) within Mechanical Engineering
  • Excellent communication skills both verbally and written, and able to articulate technical issues to customers
  • Able to work towards and maintain service targets and KPIs

What we can offer:

  • Overtime available, with an OTE of 20%+ available
  • Sales opportunity to add to your salary
  • A company vehicle, mobile phone & laptop
  • 25 days annual leave, increasing with ongoing service
  • Cycle to work scheme
  • 10% pension (5%/5%) increasing with ongoing service
  • A rewarding career with a well-respected business, ongoing career development and support

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