Housing Support Specialist

4 days ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Housing Support Specialist to join our team at CRA GROUP LIMITED.

As a key member of our Customer Support Team, you will be responsible for investigating complaints, providing solutions, and ensuring exceptional customer service in housing.

Key Responsibilities
  • Investigate complaints and provide effective solutions to customers
  • Develop and maintain a deep understanding of customer needs and preferences
  • Collaborate with colleagues to ensure seamless service delivery
  • Analyse and understand complex information to manage caseloads efficiently
Requirements
  • Bachelor's degree in Building Studies or related field
  • Proven track record of managing programmes to time and budget
  • Expertise in design, estimating, planning, valuation, and project management
  • Demonstrable technical competence in property management
  • Excellent communication and problem-solving skills
Salary and Benefits

The estimated salary for this role is ££45,000 - £55,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for professional development and a supportive work environment.



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