Senior Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Levy UK Full time
About Us

Levy UK & Ireland, a partner of Compass Group, is a vibrant and exciting sector in the world of catering and hospitality.

We collaborate with renowned brands to deliver exceptional food, drink, and hospitality experiences at top venues.

This role is key to our success, overseeing all aspects of operations for Catering and Events, ensuring high-quality standards and guest satisfaction.


About the Role

We're seeking an experienced leader to manage and develop a team of event operations staff, driving performance goals and collaborating with sales, marketing, and catering teams.

You'll implement processes and procedures to enhance operational efficiency, ensuring compliance with health, safety, and sustainability standards.

Maintaining relationships with key stakeholders, suppliers, and clients is crucial to maintaining our site's reputation as a premier event venue.

You'll be responsible for managing budgets, forecasts, and financial reporting, ensuring profitability and cost control.

Driving innovation and continuous improvement in event delivery and guest services is vital to our success.


Your Skills
  1. Proven experience in catering or hospitality management, preferably in a high-volume venue or event environment.
  2. Strong leadership and communication skills, with the ability to motivate and manage a diverse team effectively.
  3. Excellent organisational and problem-solving abilities, capable of multitasking and prioritising tasks in a dynamic setting.
  4. Sound knowledge of food and beverage operations, including menu planning, inventory control, and food safety standards.
  5. Proficiency in relevant software applications for scheduling, budgeting, and reporting.
  6. A customer-focused mindset with a passion for delivering exceptional service and exceeding expectations.
  7. A mindset that pushes boundaries and shares knowledge, always pushing for positive change and never accepting second best.

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