Customer Service Representative

2 weeks ago


Manchester, United Kingdom Southway Housing Trust Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Hub Advisor. As a key member of our Customer Hub, you will be responsible for providing exceptional customer service and support to our tenants and stakeholders.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns
  • Offer advice and guidance on a range of housing-related issues
  • Work collaboratively with colleagues to resolve complex customer issues
  • Contribute to the development and implementation of customer service strategies
  • Participate in training and development programs to enhance customer service skills

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a housing or social care setting
  • Ability to work flexibly and adapt to changing priorities

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and collaborative team environment
  • Flexible working arrangements, including the option to work from home

About Us

Southway Housing Trust is a community-based housing organisation committed to providing high-quality services to our tenants and stakeholders. We are passionate about delivering excellent customer service and making a positive impact in our communities.



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