Infrastructure Crisis Resolution Specialist
1 week ago
Cognizant is seeking an experienced Infrastructure Crisis Resolution Specialist to join our team. As a key member of our Infrastructure services practice, you will be responsible for identifying, assessing, and resolving complex infrastructure-related crises that impact our clients' businesses.
About the Role:
- Analyze and assess business impact and urgency, determining the best course of action to resolve infrastructure-related crises.
- Collaborate with various stakeholders, including tower leads, incident managers, and regional/global change managers, to develop and implement resolution strategies.
- Investigate and analyze root causes of infrastructure-related crises, developing recommendations to prevent future occurrences.
- Maintain accurate records and reports, including contacts information, technical diagrams, and post-crisis reviews.
Requirements:
- Strong understanding of IT infrastructure and network architecture.
- Experience in production support roles, either infrastructure or application-based.
- Excellent analytical and problem-solving skills, with a focus on delivering high-quality results.
- Ability to work collaboratively with various stakeholders, including tower leads, incident managers, and regional/global change managers.
The estimated salary for this role is $110,000 - $160,000 per annum, depending on experience and qualifications.
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