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Customer Success Strategist

4 weeks ago

London, Greater London, United Kingdom Yapily Full time

Customer Success Manager Role: Open Banking Expert

We are seeking a seasoned Customer Success Manager to join our team at Yapily. The ideal candidate will be responsible for managing the relationship with our existing clients, building strategic relationships from C-suite down, and driving revenue within our customer base.

Key Responsibilities:

  • Managing the relationship of our existing clients with Yapily and building strategic relationships from C-suite down
  • Setting, tracking, and achieving success metrics with customers
  • Creating, managing, and executing Success Plans across a portfolio of customers, driving product adoption and customer value realisation
  • Seeking new business opportunities within existing accounts and increasing the usage within these accounts
  • Helping shape the product offering in response to our customer's needs and strategic plans
  • Forecasting and driving revenue within our Installed Base
  • Trend analysis of your customer behaviours and sharing findings with our Yapily team

Requirements:

  • Experience managing accounts in SaaS financial technology software company
  • Account management experience at C-suite level within corporates, banks and Fintechs is preferable
  • A track record of overachieving target as an individual contributor
  • Entrepreneurial and motivated spirit with a hunger for new challenges
  • Good understanding of Open Banking and API technologies, trends and concepts
  • A proactive approach to identifying new business opportunities
  • Experience and proven ability to represent our company to all customers, suppliers and authorities
  • An analytical approach to portfolio management with a high sales acumen.

Benefits:

  • 25 days holiday a year (plus bank holidays) in the UK,
  • We also offer an additional one days holiday after 1 years service up to the value of 5 days over 5 years
  • We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year - Nomad Working
  • We offer enhanced Paternity and Maternity leave
  • Comprehensive Private Medical Insurance through BUPA
  • Comprehensive and tailored mental health support through an award winning provider
  • Company Pension Scheme
  • Life Assurance / Income Protection
  • £200 annual Learning and Personal Development budget
  • £200 work from home set up allowance, which you can put towards your home office
  • Cycle To Work Scheme
  • Access to many discounts through the Yapily Benefits Hub
  • Employee Referral Scheme which offers £1000 per employee referral
  • Team Activities - we have a monthly social budget to support getting together over pizza
  • Daily snacks provided in the office.
  • Dog Friendly Office