Part Time Service Associate

4 weeks ago


Hamilton, South Lanarkshire, United Kingdom South Lanarkshire Full time
Job Title: Part Time Service Associate

South Lanarkshire Council is seeking a Part Time Service Associate to join their 24 Hour Control Centre in Hamilton.

This role is responsible for contributing to the operation of the Council's Emergency Response and Community Alarm Services, providing a call handling service utilising current communication and IT systems.

Key Responsibilities:
  • Provide exceptional customer service to clients and stakeholders
  • Handle incoming calls and respond to customer inquiries
  • Work collaboratively with team members to achieve service delivery goals
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer:
  • Enrolment in the award-winning local government pension scheme
  • Up to 33 days annual leave, calculated into hours on commencement of the role
  • Public holiday entitlement (up to 10 days)
  • Family-friendly policies, including flexible working and leave, maternity/paternity leave, and enhanced leave
  • Employee discounts, including discounts at the cinema
  • A range of benefits to support employees, including the Cycle to Work Scheme, Physiotherapy, and the Employee Assistance Program
Equal Opportunities and Armed Forces Community Covenant:

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans, and their families, as set out in the Armed Forces Community Covenant.



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