AXIS Capital Claims Operations Manager

This is your chance to be part of AXIS Capital, a leading global provider of specialty lines insurance and reinsurance. We stand out for our exceptional client service, intelligent risk-taking, and superior risk-adjusted returns for our shareholders. Our company maintains a disciplined, entrepreneurial, and ethical corporate culture. As a member of our team, you will join a group of professionals among the best in the industry.

We believe that our strength lies in our people. We strive to create an inclusive and welcoming culture where employees from diverse backgrounds feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. We are committed to diversity, equity, and inclusion and strive to create an environment where everyone feels valued and respected.

At AXIS Capital, we are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. We provide accommodation for candidates taking part in the selection process.

Job Family Grouping: Claims

Job Family: Claim Operations

Key Responsibilities:

The successful candidate will be responsible for the day-to-day operational activities driving execution of key strategic objectives for International Claims, the delivery of accurate and accessible claims data, and the effective management of systems via partnership and collaboration with key stakeholders. The role requires a strong manager, a results-driven team player with a can-do mindset focused on continuous improvement who thrives in a dynamic and growing environment.

Primarily, the business is underwritten through Lloyd's Syndicate's 1686 and 2050 and AXIS Specialty Europe SE, as well as Lloyd's Insurance Company and AXIS Underwriting Limited for service company business. The role may also involve taking on additional duties, responsibilities, and activities appropriate to the nature of the position.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences we need, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

Key Requirements:

• Developing, managing, and executing on the strategic initiatives for AXIS International Claim Operations.
• Leading, managing, and developing a team to deliver exceptional claims service.
• Ensuring timely, effective, and accurate handling of day-to-day work activity, process, and referrals to ensure accuracy, turnaround times, and resource utilization.
• Collaborating and supporting with Claims leadership to drive continuous improvement and implement the strategic objectives of the organization.
• Acting as a subject matter expert for systems development, process optimization, and market modernization initiatives.
• Maintaining strong relationships and positive engagement with key London Market third-party service providers.
• Supporting the provisioning and supervision of application licensing, contractor onboarding and offboarding, system permissions, and certification.
• Effectively using data and analytics to problem solve and drive improvement.
• Serving as the primary point of contact for claims data requirements and provide operational support to claim professionals to resolve queries.
• Maintaining a deep understanding of embedded internal and market platforms, processes, and databases to embrace system interconnectivity, functionality, data, and automation.
• Engaging as a lead contractor and integral role in London market modernization initiatives to include Blueprint 2 and implementation of the International Claims Orchestration System (ICOS).
• Documenting and maintaining training material, guidelines, process workflow, service levels, procedures, controls, and operational metrics as appropriate.
• Identifying and mitigating risks, managing, and resolving operational workflows and other issues related to the International Claim Operating environment.
• Providing training and support where needed to ensure consistency and adherence to best practices.
• Collaborating with claims professionals in other geographies, Finance, Business Technology Solutions (BTS), Audit, Compliance, Underwriting Operations, and Data Management to promote the claims value proposition, design solutions, and implement efficiencies.

Role Factors:

• Broad experience working within a Lloyd's / London Market Insurer with proven experience in Specialty markets and a strong understanding of associated claims processes, procedures, and systems.
• Ability to accomplish tasks in a dynamic environment with an aptitude for analyzing data and making practical and forward-looking decisions to drive success.
• Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
• Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
• Strong organizational, critical thinking, problem-solving, analytical, and quantitative skills, including the ability to analyze and interpret financial and claims data.
• Experience preparing business cases and doing cost-benefit analyses supporting strategic initiatives impacting key stakeholders.
• Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies.
• The ability to issue-spot and escalate issues that could present challenges to a project or the organization.
• Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
• Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
• Ability to work in a Hybrid environment, in the office 3 days per week.

About AXIS Capital:

We are a leading global provider of specialty lines insurance and reinsurance. Our company stands out for its exceptional client service, intelligent risk-taking, and superior risk-adjusted returns for our shareholders. We believe that our strength lies in our people and strive to create an inclusive and welcoming culture where employees from diverse backgrounds feel comfortable and empowered to be themselves.

We are an equal opportunities employer and provide accommodation for candidates taking part in the selection process. We are committed to diversity, equity, and inclusion and strive to create an environment where everyone feels valued and respected.

About the Role:

This is a unique opportunity to join our team as a Claims Operations Manager. As a member of our Claims Shared Services team, you will be responsible for the day-to-day operational activities driving execution of key strategic objectives for International Claims. The role requires a strong manager, a results-driven team player with a can-do mindset focused on continuous improvement who thrives in a dynamic and growing environment.

Requirements:

The successful candidate will have broad experience working within a Lloyd's / London Market Insurer with proven experience in Specialty markets and a strong understanding of associated claims processes, procedures, and systems. They will also have excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be part of a dynamic and growing team, working in a Hybrid environment with a minimum of 3 days in the office per week.

How to Apply:

Interested candidates should submit their applications through our website. We look forward to hearing from you.