Senior System Analyst

1 week ago


London, Greater London, United Kingdom Demica Limited Full time
About the Opportunity

We are seeking an experienced Operations and Application Expert to join our team at Demica Limited in London, United Kingdom.

This role offers a salary of £60,000 - £70,000 per annum, based on experience.

Key Responsibilities

The successful candidate will be responsible for triaging incoming tickets, performing analysis, and resolving customer issues. They will also actively monitor system health using various tools and collaborate with cross-functional teams to bring new customers onto the platform.

  • Monitor and respond to monitoring events
  • Collaborate with Development, Infrastructure, and Implementation teams
  • Provide 2nd and 3rd line support to global customers

Professional experience in 1st, 2nd, and 3rd line application support roles and strong experience in supported, troubleshooting, and/or implementing major hosted enterprise systems are necessary for this role.

You should have expertise in SQL, RDBMS, monitoring and scheduling tools (DataDog & ActiveBatch), XML, and Windows Servers. An understanding of ITIL concepts and shift working patterns are also required.



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