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Reservations Manager

2 months ago

Bexley, United Kingdom TRIBE London Canary Wharf Full time

Job Summary:

We are seeking a highly skilled and experienced Reservations Executive to join our team at TRIBE London Canary Wharf. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Ensure accurate and complete entries in our hotel management system.
  • Manage group bookings and provide excellent customer service to all guests.
  • Stay up-to-date with hotel occupancy and average daily room rate, and take proactive steps to maximize hotel yield.
  • Provide exceptional communication skills, both verbal and written, to ensure a positive guest experience.

Requirements:

  • Experience working in a hotel or hospitality environment.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel management systems and procedures.
  • Ability to work as part of a team and contribute to a positive and supportive work environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a innovative and fast-growing international group.